How to utilize knowledge capital to produce results and improve human worth
In an article on 28 February 2006, we asked, Why do we have such a problem relating knowledge to our business needs?, We said that enterprises need a systematic way to define the precise knowledge needed, to relate knowledge to the capability of the user applying the knowledge, to link knowledge to where and by whom it is needed, to understand the value provided by knowledge, and to get feedback and improvement on the knowledge.
We need to manage knowledge as human capital to enable human capital utilize specific performance solutions to produce specific results
Knowledge is human capital that must be created and managed specifically to increase human capital worth through developed human capabilities and the value of results produced by human personnel and capabilities. Knowledge is also information capital that must be integrated with business data and delivered where needed to produce specific results and to support human capabilities utilized. Conventional methods hamper the application of knowledge by defining the business through various contrived entities like department, activity, and object, while organizing knowledge by topic, subject, etc. The business must be organized by specific performance solutions utilized and specific results produced, and then knowledge needs developed as performance solutions and be organized by results and other performance solutions utilized to be applied to an organized business.
The means to create, manage, integrate, and deliver knowledge is provided by Result-performance Management (R-pM). Result-performance-management.com shows how to manage knowledge as human and information capital.
Result-performance Management (R-pM) provides the means to manage knowledge for results
The article pointed out many problems with the conventional methods that we use to manage knowledge:
- We label knowledge as intellectual capital or intangible assets to relieve us of the responsibility to manage knowledge as an asset of worth
- Knowledge is organized by topics or subject matter, which depend on someone referencing the topic to their job or function to put knowledge to use
- Knowledge is human capital to improve human capability, but it is rarely managed as human capital
- Knowledge is delivered through learning, but learning material is often separate from knowledge
- Knowledge is information capital to contribute to the overall enterprise information base, but is usually separated from other information
- Knowledge is not integrated with the business to be utilized as a performance solution to produce value for the enterprise
We need to understand knowledge as capital to be utilized in performance to produce value in results. Knowledge is human capital that is employed to develop human capability or that is captured from human capability to increase other human capability. Knowledge is human capital that is utilized through a human capability to produce a result. Knowledge is information capital that must be integrated with business data at the point that it must be accessed to produce a result.
Knowledge capital must be related to results and performance solutions to be applied by the business
Result-performance Management (R-pM) defines the business through the performanc solutions, such as human capabilities and knowledge, to produce value in results, such as knowledge created, service rendered, sale completed, project closed, etc. In order to apply knowledge to produce value, knowledge must be related to results. Knowledge can be related directly to the result or be related to a human capability that is utilized to produce a result.
A business process is utilized to produce a result. The business process defines the human capabilities that are integrated with the process to produce the result. The result manager is responsible for the adequacy of the solutions utilized to produce a result. The manager must describe the additional knowledge requirements to the performance manager responsible for knowledge capital utilization to see that knowledge is created to increase the value of results. Human capital utilizing knowledge to increase the value-added in results, increase their worth as human capital and justify an increase in human performance cost.
R-pM makes knowledge creation and application part of the enterprise routine
Creating and applying knowledge looks like a lot of work doesn’t it. But it is not a lot of work; it is routine in an enterprise that utilizes capital in performance to produce value in results. Join the R-pM community to learn how to manage knowledge as human and information capital.
21st Century Management eliminates 20th century problems
Result-performance Management (R-pM) eliminates the knowledge management problem and other costly 20th century problems. Slash costs, simplify business management, and boost competitive advantage through R-pM, the conventional method for 21st Century Management.
Download your 21st Century Management Manual today
Your 21st Century Management Manual, The R-pM Toolkit, is available today and is under continual development to expand and refine 21st Century Management. Get your R-pM Toolkit, and future updates, at result-performance-management.com.
