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20th century management manages performance and not results

20th century management used today does not define and manage output results that must be produced for business success. Instead, we define and manage “performance” in various functions, activities, tasks, processes, systems, work flows, etc. Performance per se has no value or meaning. The value and meaning of performance is in the output results produced that are not defined or managed in 20th century management.

Wasteful performance structures are laid over the business

Since results are not defined, 20th century management can not organize or manage the business. Instead of defining and organizing the business in the capital to be utilized to produce results, various organization and management structures are laid over the business. An arbitrary organization structure defines functions, jobs, etc. Management structures include strategies, processes, systems, cost accounting, performance management, and administration methods. Structures laid over the business conflict with the actual business and prevent actual business management. None of the structures captures actual business data on the output results produced by the business or the capital utilized by the business to produce results.

21st Century Management focuses on utilizing capital to produce essential results

Result-performance Management (R-pM) organizes the capital actually needed and utilized to produce essential results for 21st Century Management. Essential results are identified to know the value created, the cost of creating the value, the quality produced, effectiveness in producing the quality, and other management information. Every result to be produced, be it part of the normal business like a customer sale or an ad-hoc result like a special report or new performance solution, is planned with the capital to be utilized and managed as part of one business structure. Every manager has capital to utilize and results to produce. Cost-effective performance is managed to produce value-quality results. Management decisions are on new results needed and capital to utilize. Results are measured for result metrics against goals and standards.

Wasteful structures and unproductive work are eliminated

The one result-performance business structure is used for all business organization and management. Wasteful organization and management structures laid over the business are removed. Business processes, information systems, and other usable performance structures are integrated into the business as specific performance solutions to produce results. Unproductive work performed today is eliminated and productive work is performed as part of the business. Management has the information to manage result value and performance costs to know result value-added across the business and to determine worth of capital utilized. Low value results or low worth solutions can be improved or eliminated.

Result-performance management (R-pM) is the only way to manage the actual business in the 21st century

Use of R-pM for breakthrough 21st Business Management is described in The R-pM Toolkit, available today at result-performance-management.com.

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