What makes more sense? Producing quality performance, or producing quality results
Performance quality is a fundamental concept of Business Process Re-engineering
Many enterprises emphasize quality in their business processes. How does your enterprise define quality? Do you manage the quality of your processes? How do you determine good quality? How do you prevent bad quality in one part of a process from producing bad quality in another part? Should we strive for high-quality performance?
Other quality management methods manage the quality of a final output
I have looked at business processes and attempts to manage quality. Normally quality can be seen in the final output from the process. Methods like Six Sigma may be used to manage defects. Lean Management may be employed for a quality process. These methods have proven value. But they do not necessarily enable us to control quality through a complete process. What about quality outside of production, where these methods are not employed.
Corporations need to manage quality across the corporation
We need a way to understand quality consistently across the whole enterprise, to understand the impact of bad quality, and to isolate problems producing bad quality. We need to understand what actually embodies quality and manage quality wherever it exists.
Result-performance Management (R-pM) manages quality as an attribute of every result produced
The answer is Result-performance Management (R-pM), which identifies and manages every result produced by the enterprise and the performance solutions utilized to produce each result. Quality is an attribute of the result, not performance! Effectiveness is the attribute of performance solutions. Use R-pM to manage effective performance to produce quality results in everything your enterprise does. To learn the basics of R-pM view the Forum or visit result-performance-management.com.
October 31st, 2006 at 16:52
[…] Performance quality does not exist; quality is in the result produced from performance In an article on February 16 we discussed Striving for quality performance. We said that many enterprises emphasize quality in their business processes. This has been particularly true since we reengineered our business processes specifically to help us manage performance quality. […]
December 23rd, 2006 at 05:27
[…] In an article posted on16 February 2006, Striving for quality performance, we discussed how many enterprises emphasize performance quality in their business processes. This became the conventional method, after enterprises reengineered their business processes to manage performance quality. […]